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Dimensions of Patient Trust in Essential Hospitals

Date: Wednesday, November 13, 2019

Time: 2:00 PM ET

Understanding patient trust in a hospital is an important factor in improving hospital performance and quality. Learn about the various dimensions of patient trust in essential hospitals.

With support from the Robert Wood Johnson Foundation, the Essential Hospitals Institute surveyed 1,000 patients and caregivers at essential hospitals to explore dimensions of patient trust (honesty, competence, confidentiality, fidelity, hospital environment, population health and community integration, and equity).

Participants heard survey results, learned which dimensions of patient trust in essential hospitals were most important, and discovered the link between patient and hospital demographics and overall trust.


Dayna Clark, MPH
Research Associate
America’s Essential Hospitals

Jennifer Stephens, MPH
Principal Researcher
America’s Essential Hospitals

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