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patient satisfaction

Webinar participants heard how experts from Premier’s Quest 2020 collaborative have positively impacted the patient experience and how this has reflected in HCAHPS.

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patient satisfaction

Learn how UF Health is improving processes and provision of care for Limited English Proficient and hearing-impaired patients.

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patient satisfaction

Social media is a two-way street, and essential hospitals understand the value of social platforms, such as Twitter, to monitor and respond to patient feedback and use those interactions to improve care and the care experience.

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patient satisfaction

Two association members are among six sites nationally that will test or implement winning solutions in the HHS “A Bill You Can Understand" challenge.

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patient satisfaction

Learn how one hospital's quality transparency initiative is helping to meet the public's growing demand for information.

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patient satisfaction
patient satisfaction
patient satisfaction

New data brief from Essential Hospitals Institute investigates which hospital characteristics are linked with lower CMS star ratings and finds that large, urban, teaching hospitals tend to receive lower star ratings.

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patient satisfaction

Comments call on CMS to ensure ratings are meaningful and accurate, avoid consumer confusion, and reflect vulnerable patients' socioeconomic and demographic circumstances.

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patient satisfaction

Hospitals in the overall quality rating system dry run can provide feedback until Aug. 17 and weigh in during the Aug. 13 call.

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patient satisfaction

Hospitals participating in CMS' dry run of its new overall quality rating system are encouraged to provide feedback and ask questions via email and during the Aug. 13 call.

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patient satisfaction

Proposed CCJR model would bundle Medicare payments to acute care hospitals for hip and knee replacement surgery in 75 metropolitan statistical areas; hospitals would be held financially accountable for meeting quality and cost targets for entire episode of care.

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patient satisfaction
patient satisfaction
patient satisfaction

The June 24 call will discuss methodology for the overall star rating, hospital-specific reports, and lessons learned from testing.

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patient satisfaction

CMS added five-star quality ratings based on the HCAHPS patient satisfaction survey to its Hospital Compare website.

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patient satisfaction
patient satisfaction

At University Medical Center of Southern Nevada (UMC), one teen volunteer raised money to help vulnerable patients with their pain management

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patient satisfaction

Hennepin County Medical Center found that better communication, workflow, and targeted quality improvement projects improved physician burnout, dissatisfaction, and retention.

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patient satisfaction

Access content from the HCAHPS: Patient Experience College collaborative to learn how to improve your hospital's HCAHPS scores.

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patient satisfaction

University of Utah Health Care has started posting patient reviews of physicians on its own website in an effort to increase transparency.

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patient satisfaction

A recent study published in the journal Healthcare identified a set of emotion words that had consistent meanings for patients, families, and health care workers.

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patient satisfaction

Provide culturally and linguistically appropriate care and overcome language barriers

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patient satisfaction
patient satisfaction
patient satisfaction

Participants heard from an expert on the importance of sustainable patient/family relationships

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patient satisfaction
patient satisfaction

National HCAHPS experts shared key strategies to engage and motivate teams

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patient satisfaction

San Mateo Medical Center began its patient experience journey by forming a team that consulted with patients to identify five key areas for improvement.

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patient satisfaction

Patient feedback helped Contra Costa make large-scale quality improvements

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patient satisfaction

Participants worked in teams to design a work plan for change to take back to their organizations

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patient satisfaction

About America’s Essential Hospitals

America’s Essential Hospitals is the leading association and champion for hospitals and health systems dedicated to high-quality care for all, including the most vulnerable. Since 1981, America’s Essential Hospitals has initiated, advanced, and preserved programs and policies that help these hospitals ensure access to care. We support members with advocacy, policy development, research, and education.