Imagining Better Health Care … and Better Patient Satisfaction
Oct. 26, 2021 ||Patients at essential hospitals face bigger challenges than their health, so it’s critical to support their care journey in a digestible, user-friendly way.
view more »Patients at essential hospitals face bigger challenges than their health, so it’s critical to support their care journey in a digestible, user-friendly way.
view more »In a new guide, Essential Hospitals Institute evaluates patient trust in essential hospitals and shares strategies for building institutional trust.
view more »Learn how NYC Health + Hospitals used organizational values to improve service, and gain tools for improving patient experience metrics through data-driven decisions.
view more »Health care providers have until Dec. 3 to download their preview reports, which include overall hospital quality star ratings.
view more »The agency plans to update the Overall Hospital Quality Star Ratings methodology in 2021 and will host a Sept. 19 listening session to seek stakeholder feedback.
view more »Hospital ownership of physician practices can yield benefits, including improved responsiveness to patient needs, University of California researchers have found.
view more »Webinar participants heard how experts from Premier’s Quest 2020 collaborative have positively impacted the patient experience and how this has reflected in HCAHPS.
view more »Learn how UF Health is improving processes and provision of care for Limited English Proficient and hearing-impaired patients.
view more »Social media is a two-way street, and essential hospitals understand the value of social platforms, such as Twitter, to monitor and respond to patient feedback and use those interactions to improve care and the care experience.
view more »Two association members are among six sites nationally that will test or implement winning solutions in the HHS “A Bill You Can Understand" challenge.
view more »Learn how one hospital's quality transparency initiative is helping to meet the public's growing demand for information.
view more »Prepare for the April 21 public release of Medicare Hospital Compare five-star ratings.
view more »New data brief from Essential Hospitals Institute investigates which hospital characteristics are linked with lower CMS star ratings and finds that large, urban, teaching hospitals tend to receive lower star ratings.
view more »Comments call on CMS to ensure ratings are meaningful and accurate, avoid consumer confusion, and reflect vulnerable patients' socioeconomic and demographic circumstances.
view more »Hospitals in the overall quality rating system dry run can provide feedback until Aug. 17 and weigh in during the Aug. 13 call.
view more »Hospitals participating in CMS' dry run of its new overall quality rating system are encouraged to provide feedback and ask questions via email and during the Aug. 13 call.
view more »Proposed CCJR model would bundle Medicare payments to acute care hospitals for hip and knee replacement surgery in 75 metropolitan statistical areas; hospitals would be held financially accountable for meeting quality and cost targets for entire episode of care.
view more »The June 24 call will discuss methodology for the overall star rating, hospital-specific reports, and lessons learned from testing.
view more »CMS added five-star quality ratings based on the HCAHPS patient satisfaction survey to its Hospital Compare website.
view more »The final of four installments in the Patient Experience (HCAHPS) Forum
view more »At University Medical Center of Southern Nevada (UMC), one teen volunteer raised money to help vulnerable patients with their pain management
view more »Hennepin County Medical Center found that better communication, workflow, and targeted quality improvement projects improved physician burnout, dissatisfaction, and retention.
view more »Access content from the HCAHPS: Patient Experience College collaborative to learn how to improve your hospital's HCAHPS scores.
view more »University of Utah Health Care has started posting patient reviews of physicians on its own website in an effort to increase transparency.
view more »A recent study published in the journal Healthcare identified a set of emotion words that had consistent meanings for patients, families, and health care workers.
view more »Discover words' impact on the patient experience
view more »Provide culturally and linguistically appropriate care and overcome language barriers
view more »Grady Health described its efforts to improve the patient experience
view more »National HCAHPS experts shared key strategies to engage and motivate teams
view more »Key strategies and essential tools to reinforce cultural competency
view more »Participants heard from an expert on the importance of sustainable patient/family relationships
view more »San Mateo Medical Center began its patient experience journey by forming a team that consulted with patients to identify five key areas for improvement.
view more »Patient feedback helped Contra Costa make large-scale quality improvements
view more »Participants worked in teams to design a work plan for change to take back to their organizations
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