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This new brief can help hospitals identify changes that might improve patient experience scores, as well as help policymakers understand how structural factors influence scores and design incentives accordingly.

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policy

America’s Essential Hospitals and other national hospital associations released a report, based on interviews with hospital patient experience leaders, on modernizing the Hospital Consumer Assessment of Healthcare Providers and Systems Survey.

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In the report, America's Essential Hospitals and other national hospital associations call for digitizing the HCAHPS patient satisfaction survey and capturing social determinants of health that affect survey scores.

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policy

America’s Essential Hospitals urged the Centers for Medicare & Medicaid Services to reverse policies that will result in significant funding cuts to essential hospitals and hinder access to care.

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quality

The podcast provides updates to survey vendors, self-administering hospitals, and client hospitals participating in the national patient experience survey.

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policy

The refresh includes data for the Hospital Inpatient Quality Reporting, Prospective Payment System–Exempt Cancer Hospital Quality Reporting, and Hospital Outpatient Quality Reporting programs.

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policy

The quality measure data update excludes Hospital Compare overall star ratings, which will refresh beginning Nov. 3.

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policy

America's Essential Hospitals was among those urging the agency to suspend overall star ratings and examine concerns with the methodology.

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policy

The Hospital Compare refresh includes data on new measures; hospitals can preview their overall star ratings through Aug. 13.

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policy

CMS updated the Hospital Compare website with new data, including health care–associated infections and HCAHPS survey data.

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policy

CMS on Dec. 19 refreshed its Hospital Compare site, including data on the Ambulatory Surgical Center Program, Hospital Readmission Reduction Program & more.

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policy

The actions build on the National Pain Strategy, a federally coordinated plan for reducing and better treating chronic pain.

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institute

New data brief from Essential Hospitals Institute investigates which hospital characteristics are linked with lower CMS star ratings and finds that large, urban, teaching hospitals tend to receive lower star ratings.

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policy

Comments call on CMS to ensure ratings are meaningful and accurate, avoid consumer confusion, and reflect vulnerable patients' socioeconomic and demographic circumstances.

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policy

Hospitals in the overall quality rating system dry run can provide feedback until Aug. 17 and weigh in during the Aug. 13 call.

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policy

Hospitals participating in CMS' dry run of its new overall quality rating system are encouraged to provide feedback and ask questions via email and during the Aug. 13 call.

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policy

The June 24 call will discuss methodology for the overall star rating, hospital-specific reports, and lessons learned from testing.

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quality

CMS added five-star quality ratings based on the HCAHPS patient satisfaction survey to its Hospital Compare website.

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quality

Staff at the University of Missouri Health System developed a tool to ensure medical school graduates understand patient-centered care strategies.

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webinar

Access content from the HCAHPS: Patient Experience College collaborative to learn how to improve your hospital's HCAHPS scores.

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policy

The national provider call will be held Wednesday, Oct. 8, 1:30 – 3 pm ET.

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policy

Ratings will start with the April 2015 release of Hospital Compare data. Dry run will occur between Sept. 15 and Oct. 14.

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policy

New HCAHPS Data Released

Jan. 23, 2014 || Staff

Data has been released for the reporting period of April 2012 through March 2013

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webinar

Provide culturally and linguistically appropriate care and overcome language barriers

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webinar

Participants heard from an expert on the importance of sustainable patient/family relationships

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webinar

National HCAHPS experts shared key strategies to engage and motivate teams

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webinar
webinar

Learn the value of measurement for improvement and how to effectively present results

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webinar

How simple gestures can make a difference in the lives of patients

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webinar

Compassion is the key to making medical care truly patient and family centered

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