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Patient and Family Engagement Series IV – Patient- and Family-Centered Care at the Bedside

Date: Thursday, March 6, 2014

Time: 2:00 PM ET

Christiana Care Health Services discussed how they implemented successful bedside communication practices and how bedside interventions improved the patient experience and nursing staff satisfaction.



Ann-Marie C. Baker, MSN, RN-BC
Staff Education Specialist Christiana Care Health System

Michelle L. Collins, MSN, RN-BC
Manager, Nursing Professional Development & Education Leader Centers for Educator Development and Patient-Family Education Christiana Care Health System

Suzanne Heath, MS, BSN, RN, BC
Nurse Manager Christiana Care Health Services

John McMillen, MBA, MS, BSN, RN, NE-BC
Nurse Manager Christiana Care Health Services

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