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Patient and Family Engagement in the Emergency Department

Date: Wednesday, July 17, 2013

Time: 8:00 AM ET

HLN: Beyond the Basics virtual opportunity #9 of 11

The emergency department (ED) often begins the admission journey for many patients and serves as the front door of a hospital. Thus, first impressions made there are very important.

Communication skills in the emergency department are key for a successful interaction, understanding the wait times and the plan of care are important for the patient and the family.

During this distance learning opportunity, members heard from Dr. Leon Haley of Grady Health, as he described the hospital’s strategic efforts to improve the patient experience in the emergency department. Listen to this webinar to explore patient and family engagement at the front door of your hospital – the ED.


Carrie Brady, JD, MA
CBrady Consulting

Leon Haley, MD, MHSA
Emory Executive Associate Dean, Clinical Services
Grady Health System

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