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Date: Wednesday, March 13, 2013
Time: 8:00 AM ET
HLN: Beyond the Basics Virtual Opportunity #3 of 11
Measurement is vital in any improvement work: no true progress can be shown without proper measurement. However, measurement for improvement is different than measurement for research. Knowledge of your data must go beyond simply having an awareness of your organization’s current performance on the 10 publicly reported HCAHPS domains.
During this distance learning opportunity, registrants learned how to gather, display, and interpret data to ensure that measurement fast-tracks the pace of change in their facility. This distance learning opportunity demonstrated the value of measurement for improvement and how to effectively present results over time.
Carrie Brady, JD, MA
Jerod M. Loeb, PhD
Executive Vice President,
Division of Healthcare Quality Evaluation,
The Joint Commission
Sherri Loeb, RN, BSN
Clinical Research Center,
NorthShore University HealthSystem
Ed Mendez, RN, MPH
America’s Essential Hospitals
at America’s Essential Hospitals