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Management Considerations for Improved Patient Experience

Date: Wednesday, April 24, 2013

Time: 8:00 AM ET

HLN: Beyond the Basics Virtual Opportunity #5 of 11

Implementing change in an organization is always an arduous task, but making sure staff members are enthused and encouraged about the change is even tougher. If employees are not sufficiently engaged, long-term improvements will be difficult to sustain.

During this distance learning opportunity, national HCAHPS experts shared key strategies to engage and motivate teams.

Learning Objectives:

  • Describe successful strategies used to maintain staff energy and engagement while improving the patient/family experience
  • Provide practical strategies to hold staff accountable
  • Identify common pitfalls for managers to avoid


Carrie Brady, JD, MA
CBrady Consulting

Jerod M. Loeb, PhD
Executive Vice President
Division of Healthcare Quality Evaluation
The Joint Commission

Sherri Loeb, RN, BSN

Mary P. Malone, JD, MS
Malone Advisory Services

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