Management Considerations for Improved Patient Experience
Date: Wednesday, April 24, 2013
Time: 8:00 AM ET
HLN: Beyond the Basics Virtual Opportunity #5 of 11
Implementing change in an organization is always an arduous task, but making sure staff members are enthused and encouraged about the change is even tougher. If employees are not sufficiently engaged, long-term improvements will be difficult to sustain.
During this distance learning opportunity, national HCAHPS experts shared key strategies to engage and motivate teams.
Describe successful strategies used to maintain staff energy and engagement while improving the patient/family experience
Provide practical strategies to hold staff accountable