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Increasing the Odds Patients will Recommend Your Hospital

Date: Wednesday, May 6, 2015

Time: 2:00 PM ET

This was the first installment of our four-part webinar series that showcases hospitals that move innovative ideas into action to enhance the patient experience. 

During this webinar, participants learned how they can adapt Bellevue Hospital Center’s patient-centered approach to improve the patient experience and financial outcomes at their own institution. Bellevue improved from the 23rd to the 48th percentile nationally when patients were asked if they would recommend the hospital.

For questions, please contact Darlene Shenier at


Linda C. Lombardi, PhD
Chief Strategy/Chief Experience Officer
Bellevue Hospital Center

Nathan Link, MD
Medical Director
Bellevue Hospital Center

Marcy Pressman, MPH
Deputy Executive Director
Bellevue Hospital Center

Vivian Sun, MS, RD
Associate Executive Director, OSD
South Manhattan Healthcare Network

Dean Tarnovsky, MA
Breakthrough Deployment Officer
Bellevue Hospital Center

Suggested Participants

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who held the following roles:

  • chief nurse officers
  • nursing directors, managers and staff
  • patient and family engagement teams
  • language services professionals
  • patient advocates
  • quality improvement staff
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