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Improving Patient-Perceived Nurse Communication

Date: Wednesday, September 30, 2015

Time: 2:00 PM ET

Members joined us for the third installment of our four-part webinar series that showcases hospitals that move innovative ideas into action to enhance the patient experience.

We learned how Grady Health System employed a variety of strategies to improve employee engagement and boost leadership accountability. The hospital’s efforts increased patient perceptions of nurse communication from the 1st to the 97th percentile on the HCAHPS survey.

Speaker:

Rhonda A. Scott, PhD, RN
Chief Operating Officer and Chief Nursing Officer
Executive Vice President
Grady Health System

Suggested participants:

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nurse officer
  • nursing directors, manager and nursing staff
  • organizational development teams
  • quality improvement professionals

For webinar questions, please contact Darlene Shenier at dshenier@essentialhospitals.org.

Speaker

Rhonda A. Scott, PhD, RN
Chief Operating Officer and Chief Nursing Officer
Executive Vice President
Grady Health System

Suggested Participants

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nurse officer
  • nursing directors, manager and nursing staff
  • organizational development teams
  • quality improvement professionals
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