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Improving Patient-Perceived Nurse Communication

Date: Wednesday, September 30, 2015

Time: 2:00 PM EDT

Members joined us for the third installment of our four-part webinar series that showcases hospitals that move innovative ideas into action to enhance the patient experience.

We learned how Grady Health System employed a variety of strategies to improve employee engagement and boost leadership accountability. The hospital’s efforts increased patient perceptions of nurse communication from the 1st to the 97th percentile on the HCAHPS survey.

Speaker:

Rhonda A. Scott, PhD, RN
Chief Operating Officer and Chief Nursing Officer
Executive Vice President
Grady Health System

Suggested participants:

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nurse officer
  • nursing directors, manager and nursing staff
  • organizational development teams
  • quality improvement professionals

For webinar questions, please contact Darlene Shenier at dshenier@essentialhospitals.org.

Speaker

Rhonda A. Scott, PhD, RN
Chief Operating Officer and Chief Nursing Officer
Executive Vice President
Grady Health System

Suggested Participants

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nurse officer
  • nursing directors, manager and nursing staff
  • organizational development teams
  • quality improvement professionals

Webinar Attendees

Darlene Shenier Darlene Shenier
Rhonda Scott
Oma Sunkara
Sharon Cross Sharon Cross
Patricia Rondan-Mann Patricia Rondan-Mann
Elizabeth Reed
Annette Chambers
Delinda Pendleton
Monya Rucker
Seidra Whitley
David Weisman
Jessica Hernandez
Pamela Russell
Quiroz Victor
Gaynell Miller
Anna Polyakovsky
Lisa Blutcher
Colbert White
Cindy Little
Martha Livanec
Cynthia Santana Cynthia Santana
Warren Greene
Christina Tickner
Kao Saetern
Marife Mendoza
Patricia Parker
Mary Bachhuber Mary Bachhuber
Jacque Wilson
Mary Earle-Coombs
Jennifer Baer
Teresa Bourque
Chuck Lucia
Sheila Moroney Sheila Moroney
Lynette Puccinelli
Kimberly Howland
christine coughlin
Mary Carty
Donna Pink
Mary Wisniewski
Margaret Turpin Margaret Turpin
Donna Geiss
ellen Costello
Moraina Avila
Theresa Johnson
Kathleen Burke
Louis Alerte Louis Alerte
Kathy Skarka
Lady Barrs
Shanpin Fanchiang
Kathy Hare
Krishna Das
Shawn Withers
Susan Morby
Nancy Pokorny
Victor Medina
Yvonne Fernandes
Adefolaju Ikutiminu
Marcia Scott-Jonas
Nelson Gonzalez
Amber Owens
Jennifer Castillo
Astrid Schrueder
Ellen O'Connor
Laurie Ward
Darlyne Hawkins
William Wang
Patricia Christy
Sheverly Nail
Joan Dauhajre
Christine Cassisi Cbrimstone Cassisi
Kori Beech
Omayra Fernandez
LaRay Brown LaRay Brown
Dawn delaVega
Kristina Mody
Thomas Leach
Marie Elivert
Amanda Callaway
R. William Whitman
Dianne McConnehey Dianne McConnehey
Brian Roberson
Jessica Hall
Christine Clare Christine Clare
Angela Nugent
Kathleen Campbell
Laura Ellers Laura Ellers
Diana Rutan
Michelle Schneidermann Michelle Schneidermann
Elisa Sanchez
Wei Chen Lee
Gail Yedinak
Laura Grill
David McClusky
Matthew Quin
Laura Sarff
Gretchen Halstead
Leslye Mlcak
Angelleen Peters-Lewis
James Hesse
Jane Fullum
Frantzie Paul
Karen Schwartz
David Engler David Engler
THANKAMMA KURIAKOSE
Lee Ann Blue
Janiece Gray
Carletta Lamb
Krystal Player
ROBBIN WEAVER
Lisa Knox
Vickie Wilson Vickie Wilson
Catherine Strong
Lynda Donegan
Natasha Lindsey
Susan Pinto
Nina Solis
Brenda Gulliver
Heather Morgan
Maeceon Lewis Maeceon Lewis
Kathy Johnson
Elizabeth Gerdts
Alison Glendenning-Napoli
Mary Linda Rivera
Julie Antolijao
Maureen Padilla
Claudia Wilson
Kevin Nieves
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