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Improving Care for LGBTQ and Limited English Proficient Patients

To register for this webinar, please log in to the right with your member email address and password. After you successfully log in, click the "Reserve Your Spot Now!" button to access the registration page. If you need assistance, contact us at webinar@essentialhospitals.org.

Date: Wednesday, August 21, 2019

Time: 2:00 PM EDT

Diverse populations often face inequitable access to health services and poor patient outcomes. Learn how two essential hospitals overcome these challenges to meet the needs of LGBTQ patients and patients with limited English proficiency.

Hear how a successful initiative at NYC Health + Hospitals, in New York, promotes positive patient experiences and outcomes for LGBTQ patients through staff training, clinical care programs, and community outreach initiatives. Speakers also will share tips on creating an inclusive work environment for LGBTQ employees.

The Natividad Foundation, in Salinas, Calif., will share its successful Indigenous Interpreting program, which serves patients who speak one of the 68 indigenous languages and 364 linguistic variants originating in Mexico. The program uses trained indigenous interpreters to help doctors and nurses connect with these patients and help patients understand their treatments and follow-up care.

Speakers

Sarah Bender, MA
Associate Director of Gender Equity
NYC Health + Hospitals

Jennifer Williams, MA 
President & CEO
Natividad Foundation

Victor Sosa
Hospital Interpreter Services Manager
Natividad Foundation

To Join the Webinar on August 21:

Locate your confirmation email from messenger@webex.com.

Click on the link in the confirmation email to access the online meeting room.

When the page loads, look for the “Join Event Now” header. Enter your first name, last name, and email address, and click “Join Now.”

Once you have joined the online meeting room, select “I Will Call In” to get the dial-in information to appear.

Dial in to access the audio content of the webinar.

Please note: We use Cisco WebEx for webinar presentations. To join the webinar seamlessly, you must follow the steps above in the order presented. Cisco WebEx works best on Internet Explorer and

Mozilla Firefox; it is not compatible with Google Chrome. You will need both a computer with a viable internet connection and a phone to access the visual and audio content of this webinar.

Webinar Attendees

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