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Date: Wednesday, May 3, 2017
Time: 2:00 PM EDT
Behavioral health departments are under unprecedented stress from chronic staff shortages, challenging cases, staff assaults, and complex care that requires significant coordination. Teams of clerks, nurses, psychiatrists, and other physicians often struggle to get on the same page amid changing patient needs. At the same time, financial pressures limit hospitals’ ability to invest in more staff and capital resources.
In this webinar, University of New Mexico Health System leaders described how they used a new coordinated care approach to overcome poor staff satisfaction and team coordination. They discussed how they leveraged CRM (Crew Resource Management) to achieve a common system for decision-making and problem-solving in care delivery. Participants heard how UNM Health System increased volume outputs, decreased wait times, and dramatically improved staff safety and patient satisfaction.
David Pitcher, MD, CMO
UNM Health System
Jeff Katzman, MD
Chair – Department of Psychiatry & Behavioral Sciences
University of New Mexico/Health Science Center School of Medicine
Lori Ponge, MSN, RN, NEA-BC
Children’s Psychiatric Center
University of New Mexico Hospitals
All members of America’s Essential Hospitals are encouraged to attend, especially those serving in the following roles:
*behavioral health professionals;
*chief financial officer;
*director of communications;
*chief operating officer;
*emergency room director;
*director of equity (disparities/homelessness);
*health plan administrator;
*director of managed care; and
*director of strategic planning innovation