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Improving Behavioral Health with Team-Based Care

Date: Wednesday, May 3, 2017

Time: 2:00 PM EDT

Behavioral health departments are under unprecedented stress from chronic staff shortages, challenging cases, staff assaults, and complex care that requires significant coordination. Teams of clerks, nurses, psychiatrists, and other physicians often struggle to get on the same page amid changing patient needs. At the same time, financial pressures limit hospitals’ ability to invest in more staff and capital resources.

In this webinar, University of New Mexico Health System leaders described how they used a new coordinated care approach to overcome poor staff satisfaction and team coordination. They discussed how they leveraged CRM (Crew Resource Management) to achieve a common system for decision-making and problem-solving in care delivery. Participants heard how UNM Health System increased volume outputs, decreased wait times, and dramatically improved staff safety and patient satisfaction.

Speakers

David Pitcher, MD, CMO
Executive Physician
UNM Health System

Jeff Katzman, MD
Chair – Department of Psychiatry & Behavioral Sciences
University of New Mexico/Health Science Center School of Medicine

Lori Ponge, MSN, RN, NEA-BC
Executive Director
Children’s Psychiatric Center
University of New Mexico Hospitals

Suggested Participants

All members of America’s Essential Hospitals are encouraged to attend, especially those serving in the following roles:

*ambulatory care;
*behavioral health professionals;
*CEO;
*chief financial officer;
*nursing;
*director of communications;
*chief operating officer;
*emergency room director;
*director of equity (disparities/homelessness);
*health plan administrator;
*director of managed care; and
*director of strategic planning innovation

Webinar Attendees

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