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How to Lead a Patient Safety Revolution with Sustainable Change and Measurable ROI

Date: Wednesday, January 11, 2017

Time: 2:00 PM ET

Prevalence of safety errors harm more than the patients they affect. Quality of care, staff morale, cost efficiency and hospital reputation are all undermined by an organization unable to address root causes of patient safety shortcomings. Compounding the impact is that safety challenges are notoriously difficult to solve and resistant to quick fixes and management directives.

In this webinar, speakers from The Ohio State University Wexner Medical Center provided a first-hand account of their implementation of CRM (Crew Resource Management) to drive a sustainable patient safety revolution across 8 departments, 3 hospitals and 2 campuses while reaching 3,000 employees. They discussed core components of CRM, long-term project planning, leadership buy-in and engagement, training and coaching, behavior change and the role of progress tracking.

In addition, this presentation highlighted their examination of the impact, ROI and effectiveness of CRM. This includes the estimated millions ROI and dramatic decrease in patient safety events.  The sustained cultural change achieved at Wexner that has earned numerous awards and recognitions as a role model for patient safety and quality.

Attendees learned how to secure buy-in from leadership, evaluate implementation approaches, track progress, measure impact and sustain quality and safety excellence.


Susan Moffat-Bruce, MD, PhD, MBA
Chief Quality and Patient Saftey Officer
The Ohio State University Wexner Medical Center

Judy Bournique
Senior Quality Manager
The Ohio State University Wexner Medical Center

» View their submitted bios

Suggested Participants

All members of America’s Essential Hospitals are encouraged to attend, especially those individuals serving in the following roles:

  • ambulatory care;
  • CEO;
  • medical contact, and
  • director of quality/saftey
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