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Health Equity Series III – Improving Care for LEP Patients

Date: Thursday, February 13, 2014

Time: 2:00 PM ET

Communication barriers due to limited English proficiency (LEP) can reduce the quality of care delivered to patients. Without effective provider-patient communication, LEP patients are especially vulnerable to adverse events, especially during the medication reconciliation, hospital discharge, and surgical care processes.

Because of the patient populations they serve, essential hospitals may encounter a disproportionate number of LEP-related challenges. During this session, participants heard from disparities expert Alexander R. Green, MD, MPH, from the Disparities Solutions Center at Massachusetts General Hospital, who explained how to:

  • identify specific areas of high risk for LEP patients
  • adopt strategies to provide safer care
  • review issues and regulations for LEP patients and professional interpreters
  • develop metrics to measure performance




Alexander R. Green, MD, MPH
Associate Director, The Disparities Solutions Center Senior Scientist, Mongan Institute for Health Policy Associate Professor, Harvard Medical School Co-chair, Cross Cultural Care Committee, Harvard Medical School

Eliana Lobo
Interpreter Services Trainer & Supervisor Harborview Medical Center / UW Medicine

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