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HCAHPS: Patient Experience College (2014)

Date: Wednesday, December 3, 2014

Time: 2:00 PM ET

As hospitals continue to improve the experience of care for patients and families, improving scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey remains a challenge. With Value-Based Purchasing taking effect and the implementation of health reform, demonstrating progress on these scores and successfully engaging patients and families is more important than ever before.

After two successful HCAHPS Learning Networks, America’s Essential Hospitals launched a 12-month, closed collaborative of six distance learning sessions for 24 interested member organizations. As part of this initiative, hospitals learned to implement evidence-based strategies for improvement in an HCAHPS domain of their choosing. Members worked with Janiece Gray from DTA Associates and partners from our membership to create a cooperative learning experience. Data was collected at several points to measure change, and follow-up will be done in 2015 to work with the hospitals on sustainability of the successes achieved.

Click here to access the 2014 HCAHPS: Patient Experience College schedule, overview, and virtual session dates.

Expert from the Field

Meet our HCAHPS: Patient Experience College consultant:

Janiece Gray, MHA, FACHE
Co-Founding Partner
DTA Associates

Suggested Participants

Members of America’s Essential Hospitals who are looking to improve their hospital’s HCAHPS scores

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