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How Essential Hospitals Build Patient Trust

To register for this webinar, you must work for a hospital member of America’s Essential Hospitals, and you must have an account on this website. All employees of our member hospitals are eligible for a website account. If you do not have an account, create one here in just a few simple steps. Then, return to this page to register for this webinar by clicking the "Reserve Your Spot Now!" button.

If you already have an account, you can sign in to the right with your member hospital email address and password. After you sign in, click the "Reserve Your Spot Now!" button to access the registration page. If you need help, contact us at

Date: Wednesday, December 9, 2020

Time: 2:00 PM ET

Examine the policies and practices that promote high patient trust at three essential hospitals. Patient trust in health care providers is associated with positive health outcomes, including access, behavior change/adherence, engagement, and self-reported health status.

With support from the Robert Wood Johnson Foundation, the Essential Hospitals Institute visited three member hospitals — Orlando Regional Medical Center, in Orlando, Fla.; Sidney and Lois Eskenazi Hospital, in Indianapolis; and UCLA Medical Center Santa Monica, in Santa Monica, Calif., — to understand how essential hospitals earn patients’ trust in the institution. You’ll walk away ready to develop an approach to building institutional trust at your hospital using recommendations presented in the research project’s ultimate product, Patient Trust: A Guide for Essential Hospitals.


Hannah Lambalot
Research Assistant
America’s Essential Hospitals

Jennifer Stephens, MPH
Principal Researcher
America’s Essential Hospitals

To Join the Webinar on Dec. 9:

Locate your confirmation email from

Click on the link in the confirmation email to access the online meeting room.

When the page loads, look for the “Join Event Now” header. Enter your first name, last name, and email address, and click “Join Now.”

Once you have joined the online meeting room, select “I Will Call In” to get the dial-in information to appear.

Dial in to access the audio content of the webinar.


Please note: We use Cisco WebEx for webinar presentations. To join the webinar seamlessly, you must follow the steps above in the order presented. Cisco WebEx works best on Internet Explorer and Mozilla Firefox; it is not compatible with Google Chrome. You will need both a computer with a viable internet connection and a phone to access the visual and audio content of this webinar.

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