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How Essential Hospitals Build Patient Trust

Date: Wednesday, December 9, 2020

Time: 2:00 PM ET

Presenters examined the policies and practices that promote high patient trust at three essential hospitals. Patient trust in health care providers is associated with positive health outcomes, including access, behavior change/adherence, engagement, and self-reported health status.

With support from the Robert Wood Johnson Foundation, the Essential Hospitals Institute visited three member hospitals — Orlando Regional Medical Center, in Orlando, Fla.; Sidney and Lois Eskenazi Hospital, in Indianapolis; and UCLA Medical Center Santa Monica, in Santa Monica, Calif., — to understand how essential hospitals earn patients’ trust in the institution. Participants walked away ready to develop an approach to building institutional trust at your hospital using recommendations presented in the research project’s ultimate product, Patient Trust: A Guide for Essential Hospitals.


Hannah Lambalot
Research Assistant
America’s Essential Hospitals

Jennifer Stephens, MPH
Principal Researcher
America’s Essential Hospitals

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