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Date: Wednesday, March 27, 2013
Time: 8:00 AM ET
HLN: Beyond the Basics Virtual Opportunity #4 of 11
Hospital and health system leaders are responsible for determining, guiding, and communicating the vision of an organization, and their behaviors and values help set the tone for creating a truly patient-centered environment. As they focus on multiple quality improvement projects, clinicians can become overwhelmed by the demand of these programs. During this webinar, members discovered how to create a streamlined focus on HCAHPS.
Carrie Brady, JD, MA
Jerod M. Loeb, PhD
Executive Vice President
Division of Healthcare Quality Evaluation
The Joint Commission
President and Chief Executive Officer
West Virginia University Hospitals, Inc.
Bianca Perez, PhD
America’s Essential Hospitals