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Ensuring Leadership Engagement

Date: Wednesday, March 27, 2013

Time: 8:00 AM ET

HLN: Beyond the Basics Virtual Opportunity #4 of 11

Hospital and health system leaders are responsible for determining, guiding, and communicating the vision of an organization, and their behaviors and values help set the tone for creating a truly patient-centered environment. As they focus on multiple quality improvement projects, clinicians can become overwhelmed by the demand of these programs. During this webinar, members discovered how to create a streamlined focus on HCAHPS.

Learning Objectives:

  • Describe successful strategies that can facilitate leadership engagement
  • Review practical strategies used by leadership that demonstrate commitment to the patient/family experience
  • Identify importance of CEO engagement on overall patient experience


Carrie Brady, JD, MA
CBrady Consulting

Jerod M. Loeb, PhD
Executive Vice President
Division of Healthcare Quality Evaluation
The Joint Commission

Sherri Loeb, RN, BSN

Bruce McClymonds
President and Chief Executive Officer
West Virginia University Hospitals, Inc.

Bianca Perez, PhD
Research Scientist
America’s Essential Hospitals

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