HLN: Beyond the Basics Virtual Opportunity #4 of 11
Hospital and health system leaders are responsible for determining, guiding, and communicating the vision of an organization, and their behaviors and values help set the tone for creating a truly patient-centered environment. As they focus on multiple quality improvement projects, clinicians can become overwhelmed by the demand of these programs. During this webinar, members discovered how to create a streamlined focus on HCAHPS.
Describe successful strategies that can facilitate leadership engagement
Review practical strategies used by leadership that demonstrate commitment to the patient/family experience
Identify importance of CEO engagement on overall patient experience