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Engaging Staff, Patients, and Families in Change

Date: Wednesday, May 21, 2014

Time: 2:00 PM ET

This webinar built upon the findings of the Better Together Online Organizational Self-Assessment Survey and the walkabout, which were assigned as homework during Assessing Your Organization’s Readiness. Participants also discussed staff perceptions of working with families as care partners, and explored strategies for involving staff from all disciplines and departments to work with patients and families in new ways.


• identify staff concerns regarding changing visitation terminology, policies, and practices
• discuss barriers to changing visitation policies and practices
• explore ways to involve patient and family advisors in the change process
• describe educational and support strategies to address staff concerns

Series Speakers

  • Bev Johnson
    President and CEO
    Institute for Patient- and Family-Centered Care


• Complete the Better Together Online Organizational Self-Assessment Survey

• Conduct a walkabout with leaders, staff, and several patients and families


By Aug. 13, please do the following:

  • Develop a draft welcoming family policy.
  • Use a variety of resources and educational materials to prepare and support staff, patients, and families for the change process.
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