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Engaging Patients to Improve Outcomes

Date: Thursday, July 25, 2013

Time: 12:00 AM ET

This webinar focused on how to create a framework of patient engagement best practices and discussed cutting-edge recommendations on measuring progress. Speakers included EHEN hospital Harbor-UCLA Medical Center and Cambridge Health Alliance, a member of America’s Essential Hospitals.


Beverley Johnson
President and CEO
Institute for Patient and Family-Centered Care

Somava Stout, MD
Vice President for Patient-Centered Medical Home Development
Cambridge Health Alliance

Ziva Mann, MA
Family Partner
Cambridge Health Alliance

Timothy Thompson-Cook, MBA
Vice President for Service Excellence, Outpatient Services, and Ambulatory Care
Harbor-UCLA Medical Center

Dorothy Marks
Patient Advocate
Harbor-UCLA Medical Center

John Young, RN, MBA
Improvement Coach
Essential Hospitals Engagement Network

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