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Driving Consumer-centric Virtual Care

To register for this webinar, you must work for a hospital member of America’s Essential Hospitals, and you must have an account on this website. All employees of our member hospitals are eligible for a website account. If you do not have an account, create one here in just a few simple steps. Then, return to this page to register for this webinar by clicking the "Reserve Your Spot Now!" button.

If you already have an account, you can sign in to the right with your member hospital email address and password. After you sign in, click the "Reserve Your Spot Now!" button to access the registration page. If you need help, contact us at webinar@essentialhospitals.org.

Date: Wednesday, August 10, 2022

Time: 2:00 PM ET

Discover Henry Ford Health’s journey through virtual care discovery, maturity, adoption, national pandemic explosion, and sustainment. Hear how the Detroit essential hospital challenged health care delivery norms and focused on customer experience to create a culture of “Radical Convenience/Preference.”

The COVID-19 pandemic thrust virtual care delivery to the forefront of health services, increasing virtual encounters at Henry Ford by more than 1,500 percent from 2019 to 2020. Henry Ford’s virtual care department has adapted to provide innovative health care through accessible technology that drives connection and collaboration—when, where, and how it is needed most. Multiple specialties have embraced virtual care options, such as video visits, including device-enabled exams; patient-to-provider e-visits; provider-to-provider e-consults; and more.

Hear lessons learned, opportunities, and ongoing challenges that guide Henry Ford’s path forward and can shape your hospital’s virtual care program.

Speakers

Courtney Stevens, MSEM
Director, Virtual Care
Henry Ford Health System

To Join the Webinar on August 10:

America’s Essential Hospitals uses Zoom as our webinar platform. Please look out for an email after registration with instructions to join the webinar on August 10.

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