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Communication Translates to Patient Safety

Date: Wednesday, November 16, 2016

Time: 2:00 PM ET

Providing language access for Limited English Proficient (LEP) and hearing-impaired patients is not only the law, it is essential to the provision of quality patient and family centered care. Join us Nov. 16 to learn how University of Florida Health is working to lower LEP patient harm caused by communication errors by requiring the provision of appropriate language access for all patients. Participants will learn how to:

  • conduct a FMEA to identify and prioritize opportunities to prevent adverse outcomes for LEP patients;
  • shape behavior by promoting the testing of bilingual staff and physicians to assist with interpretive services;
  • consider video remote interpreting for easy access to sign language interpreters;
  • improve processes to ensure language access to the LEP population; and
  • creatively educate leadership about language access

The critical conversation will include open discussion on the barriers experienced in providing consistency in the quality of care to LEP patients.


Christine M. Cassisi, MBA
Director of Patient Experience
UF Health Shands Hospital

Anne M. Meiring, LCSW, CCM, LHRM, CPXP
Patient Experience and Language Access
Improvement Specialist
UF Health Shands

>>View their submitted bios

Suggest Participants

All members of America’s Essential Hospitals are encouraged to attend, especially those serving in the following roles:

  • Nursing contact; and
  • Quality/safety personnel
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