Don't have an account? Create Account
Don't have an account? Create Account

Applying Technology, Team Approaches to Enhance Patient Experience

Date: Wednesday, July 29, 2015

Time: 2:00 PM EDT

Members joined us for the second webinar of our four-part webinar series that showcases hospitals that move innovative ideas into action to enhance the patient experience.

During the webinar, participants learned how two member hospitals used technology and a multidisciplinary approach to enhance the patient experience. Participants were inspired to employ innovative technology solutions that transcend traditional service-oriented practices by hearing how The Ohio State University Wexner Medical Center uses mobile tablets to engage patients and families and score increases in all of its HCAHPS survey results.

Also, participants learned how Ben Taub Hospital, one of the nation’s last hospitals with four-bed room configurations, instituted a multidisciplinary team approach to positively impact patient perceptions of cleanliness.

Speakers:
Amy Helder, MS
Stephanie Furniss
The Ohio State University Wexner Medical Center

Jason Kunnacherry, MHA, MBA
Director, Hospital Operations
Ben Taub and Quentin Mease Hospitals

Peggy Turpin
Operations Manager, Environmental Services
Ben Taub and Quentin Mease Hospitals

Suggested participants:
All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nursing officers and chief information officers
  • chief quality officers
  • nursing directors, managers and staff
  • quality improvement professionals
  • physicians and clinical providers
  • patient and family engagement teams and advisors
  • information technology teams
  • directors of environmental services and facilities

For webinar assistance, please contact Darlene Shenier at dshenier@essentialhospitals.org

Speakers

Speakers:
Amy Helder, MS
Administrative Director for Patient Experience
The Ohio State University Wexner Medical Center

Stephanie Furniss
Clinical Applications Consultant in Information Technology
The Ohio State University Wexner Medical Center

Jason Kunnacherry, MHA, MBA
Director, Hospital Operations
Ben Taub and Quentin Mease Hospitals

Peggy Turpin
Operations Manager, Environmental Services
Ben Taub and Quentin Mease Hospitals

Suggested Participants

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold the following roles:

  • chief nursing officers and chief information officers
  • chief quality officers
  • nursing directors, managers and staff
  • quality improvement professionals
  • physicians and clinical providers
  • patient and family engagement teams and advisors
  • information technology teams
  • directors of environmental services and facilities

Webinar Attendees

Darlene Shenier Darlene Shenier