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Words that Wound, Words that Work, and Words that Wow

Date: Wednesday, June 5, 2013

Time: 8:00 AM ET

HLN: Beyond the Basics Virtual Opportunity #7 of 11

As hospitals continue to rapidly move towards patient-centric care, communication skills are becoming even more vital. How clinicians interact with their patients impacts their patients’ experiences. Spoken and written words, and even body posture, are powerful communication vehicles that convey thoughts and beliefs, intentionally or not. During this distance learning opportunity, two national experts set the stage around communication to demonstrate the power of words and help participants discover its impact on patient experience.

Learning Objectives:

  • Develop an understanding of unintended consequences of hurtful words
  • Generate awareness around words to avoid and review useful alternatives
  • Demonstrate successful tools to improve communication


Carrie Brady, JD, MA
CBrady Consulting

Mary P. Malone, JD, MS
Malone Advisory Services

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