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Addressing Processes, Culture to Boost Patient Experience

Date: Wednesday, November 18, 2015

Time: 2:00 PM EST

This was the final installment of a four-part webinar series that showcased hospitals that moved innovative ideas into action to enhance patient experience.

Participants learned how University of Alabama at Birmingham Hospital embarked on a cultural transformation to earn sustained success in enhancing the quality and value of patient experiences. Hospital staff shared how the “Reaching for Excellence” campaign, which focuses on staff development, accountability, high standards and tactics, such as hotel-style room service, paved the way to outstanding results on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

Speaker:

Jordan DeMoss, MSHA
Senior Associate Vice President
University of Alabama at Birmingham Hospital

Suggested Participants: 

All members of America’s Essential Hospitals were encouraged to register for this webinar, especially individuals who hold these roles:

  • physician and clinical providers
  • case management professionals
  • social workers
  • nurse managers and supervisors
  • operational and administrative leaders

For questions, please contact Darlene Shenier at dshenier@essentialhospitals.org.

Speakers

Jordan DeMoss, MSHA
Senior Associate Vice President
University of Alabama at Birmingham Hospital

Suggested Participants

All members of America’s Essential Hospitals are encouraged to register for this webinar, especially individuals who hold these roles:

  • physician and clinical providers
  • case management professionals
  • social workers
  • nurse managers and supervisors
  • operational and administrative leaders

Webinar Attendees

Darlene Shenier Darlene Shenier
Christine Clare Christine Clare
Cheryl Kupras Cheryl Kupras
Tameeka Bembrey
Leslye Mlcak
Patricia Christy
Christine Cassisi Cbrimstone Cassisi
Amber Owens
Thomas Leach
Kristina Mody
Brenda Stewart Brenda Stewart
Kathy Johnson
Oma Sunkara
Adefolaju Ikutiminu
Warren Greene
James Hesse
Kalpana Ramiah Kalpana Ramiah
Colbert White
Laura Ellers Laura Ellers
Susan Morby
Jacque Wilson
Mary Earle-Coombs
Terry Hamilton
Patricia Rondan-Mann Patricia Rondan-Mann
Brian Roberson
Louis Alerte Louis Alerte
Theresa Johnson
Nina Solis
Mary Drayer
Dawn delaVega
Liliane Rocha Liliane DeAguiar-Rocha
Gail Lynah
Marie Elivert
Delinda Pendleton
Ellen O'Connor
Kisonah Smith
Monya Rucker
Kevin Nieves
Baljeet Sangha Baljeet Sangha
Laura Cariello
Quiroz Victor
Seidra Whitley
Margaret Turpin Margaret Turpin
R. William Whitman
Lynda Donegan
ROBBIN WEAVER
Sharon Cross Sharon Cross
Joan Dauhajre
Kao Saetern
Victor Medina
James McGowan
Gabriella Gardner
Rebecca Burke
Wei Chen Lee
Jane Fullum
Matthew Sandoval
Elizabeth Cayson Elizabeth Cayson
Natasha Lindsey
Dianne McConnehey Dianne McConnehey
Cynthia Santana Cynthia Santana
Elizabeth Reed
Astrid Schrueder
Lynette Puccinelli
Annette Chambers
Frank Sortino
Jessica Hernandez
Lynnette Watts
Shaundelle Goldsmith
Elisa Sanchez
Gretchen Halstead
Elizabeth Magsino
Timothy Thompson-Cook Timothy Thompson-Cook
Patty Looker
Omayra Fernandez
Gail Yedinak
Laurie Ward
Matthew Quin
Amanda Callaway
William Wang
Gaynell Miller
Edith Johns
Peter Lawson
Kim Trimble
Kathy Skarka
Martha Tarlton Martha Tarlton
Jennifer Castillo
Darlyne Hawkins
Sheverly Nail
Teri More
Katarina Synak
Susan Pinto
Candice Pimentel
LaRay Brown LaRay Brown
Loretta Maggiore
Angela Nugent
Michelle Schneidermann Michelle Schneidermann
David Weisman
Kathleen Campbell
Carl Graziano Carl Graziano
See all Members