The Department of Health and Human Services’ Office of Civil Rights proposed modifications to the Health Insurance Portability and Accountability Act privacy rule as part of the agency's regulatory sprint to coordinated care.
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No Resources? No Problem: Strategies to Improve Patient ExperienceLearn how NYC Health + Hospitals used organizational values to improve service, and gain tools for improving patient experience metrics through data-driven decisions.
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Health system leaders are encouraged to share with the Robert Wood Johnson Foundation how consumers have changed their organization's practices; stories are due Oct. 24.
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With funding from the Patient-Centered Outcomes Research Institute, the Essential Hospitals Institute developed a road map to help hospitals overcome barriers to implementing person-centered care and evidence based research.
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Improving the Patient ExperienceWebinar participants heard how experts from Premier’s Quest 2020 collaborative have positively impacted the patient experience and how this has reflected in HCAHPS.
view more »Social media is a two-way street, and essential hospitals understand the value of social platforms, such as Twitter, to monitor and respond to patient feedback and use those interactions to improve care and the care experience.
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Care Plans as Tool to Engage Patients and Improve Team-Based CareLearn how a Patient-Centered Medical Home model has helped improve an essential hospital's health outcomes.
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Quality Transparency on the InternetLearn how one hospital's quality transparency initiative is helping to meet the public's growing demand for information.
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Transforming Group Treatment in Acute PsychiatryLearn how a patient-centered and recovery-oriented approach helped increase Kings County Hospital Center’s patient engagement and their ability to measure group efficacy.
view more »We're making progress in the fight against sepsis - and essential hospitals are doing their part - but we still have much work left to do.
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Webinar on reducing sepsis through early detection, patient and family engagement, and evidence-based management
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Eliminating Early Elective Deliveries at Care New EnglandEffort, spearheaded by Women & Infants Hospital of Rhode Island, virtually eliminated early term deliveries with patient, physician engagement
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Applying Technology, Team Approaches to Enhance Patient ExperienceThe second of four installments in the Patient Experience (HCAHPS) Forum
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Increasing the Odds Patients will Recommend Your HospitalThe first of four installments in the Patient Experience (HCAHPS) Forum
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The third of four webinars in the Patient Experience (HCAHPS) Forum
view more »Growing evidence shows that engaging patients and their families in care produces safer patient care and better outcomes
view more »We as hospitals need to be truly welcoming places where families and loved ones are included as essential to patient care. Here's how we did it at Contra Costa Regional Medical Center in California.
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Drawing on lessons from its Family Health Center, San Francisco General Hospital recommends targeted recruitment, supportive staff liaisons, regular meetings, incentives, and recognition to ensure success when creating patient advisory boards.
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Models should use evidence-based social and behavioral insights to increase engagement in health outcomes for Medicare beneficiaries, Medicaid beneficiaries, dual-eligible patients, and/or Children’s Health Insurance Program (CHIP) beneficiaries.
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Learn how to improve outcomes for preeclampsia patients
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Boston Medical Center has released an update to Project RED, their toolkit focused on discharge safety and reducing hospital readmissions. Included is a new chapter that provides guidance to hospitals on how to best integrate family caregivers into the discharge plan.
view more »This is the fifth blog in a series highlighting how the Los Angeles County Department of Health Services is helping patients better navigate their care.
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Celebrating and Sustaining the ChangeThe final webinar of the Better Together: Partnership with Families Program
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The third of four webinars from the Better Together: Partnership with Families Program
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The second of four webinars from the Better Together: Partnership with Families Program
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Webinar #1 of 4 in the Better Together: Partnership with Families Program
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A recent study published in the journal Healthcare identified a set of emotion words that had consistent meanings for patients, families, and health care workers.
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This was the fourth webinar in this Patient and Family Engagement series, which focused on bedside care.
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Patient and Family Engagement Across LanguagesProvide culturally and linguistically appropriate care and overcome language barriers
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Patient and Family Engagement in the Emergency DepartmentGrady Health described its efforts to improve the patient experience
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Participants heard from an expert on the importance of sustainable patient/family relationships
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Ensuring Leadership EngagementHow to create a streamlined focus on HCAHPS
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The Patient Advisor’s Voice in Patient and Family EngagementPatient advisors are essential in building partnerships with patients, family, and medical staff
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Patient feedback helped Contra Costa make large-scale quality improvements
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Create framework for a patient and family engagement program in your hospital
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Four strategies that hospitals can use to implement patient-centered practices
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This session engaged hospitals with patients and families to improve patient safety
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Participants worked in teams to design a work plan for change to take back to their organizations
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