patient engagement Archives - America's Essential Hospitals

Essential Insights

Imagining Better Health Care … and Better Patient Satisfaction

Oct. 26, 2021 || Vivian Lee

Patients at essential hospitals face bigger challenges than their health, so it’s critical to support their care journey in a digestible, user-friendly way.

covid 19, patient engagement, patient satisfaction

policy

HHS Spanish Language App Helps Navigate Health Care

Oct. 12, 2021 || Julie Kozminski

HHS released a Spanish version of QuestionBuilder, an app that helps patients and caregivers prepare for their in-person or telehealth appointments, along with a report on Latino patients' access to care.

disparities, equitable health care, health disparities, hhs, patient engagement

institute

RWJF Case Studies Examine Strategies for Meaningful Patient Engagement

April 30, 2020 || Iti Madan

The case studies detail three health care organizations' patient and family engagement strategies, resources required, and effects on the organizations.

patient engagement, rwjf

institute

Patients Report High Trust of Essential Hospitals

Feb. 3, 2020 || Dayna Clark

Patient trust in health care providers is associated with positive outcomes, yet few studies have explored patient trust in hospitals, particularly those serving vulnerable populations. Essential Hospitals Institute is working to fill that knowledge gap.

patient care, patient engagement, patient centered care models

webinar

No Resources? No Problem: Strategies to Improve Patient Experience

Nov. 26, 2019 || Staff

Learn how NYC Health + Hospitals used organizational values to improve service, and gain tools for improving patient experience metrics through data-driven decisions.

nyc health plus hospitals, patient family engagement, patient engagement, patient satisfaction

Essential Insights

Minigrants Produce New Resources for Cost of Care Conversations

Sept. 17, 2019 || Hannah Lambalot

The tools include trainings and resources to help providers, patients, and health care organizations engage in cost of care conversations.

cost of care, patient engagement

institute

Using Evidence to Bolster a Person-Centered Culture at Essential Hospitals

Sept. 12, 2019 || Staff

While essential hospitals recognize the value of patient-centered outcomes research and comparative effectiveness research, social risk factors and limited resources can impede the use and development of these tools.

patient engagement, patient centered care models, patient centered outcomes research institute pcori, social determinants of health

institute

Ohio State Seeks Input on New Patient Engagement Measure

Sept. 9, 2019 || Jennifer Stephens

Researchers at The Ohio State University invite clinicians to participate in an online survey about patients’ capacity to engage in health care.

patient engagement, the ohio state university wexner medical center

Essential Insights

Tools from the Source: Cost of Care Webinar Series

Aug. 7, 2019 || Deborah Roseman

Developed through research, these tools support respectful, productive conversations about health care costs that often take very little time.

cost of care, patient engagement, patient centered care models

New Report Shows Benefit of Modernizing HCAHPS Patient Experience Survey

July 25, 2019 || Staff

In the report, America's Essential Hospitals and other national hospital associations call for digitizing the HCAHPS patient satisfaction survey and capturing social determinants of health that affect survey scores.

hcahps, patient engagement

webinar

New Funding Opportunities: Partner with the Essential Hospitals Institute

May 9, 2019 || Staff

Learn how your hospital can partner with the Essential Hospitals Institute on new research projects to drive innovation in quality, safety, and care.

health care access, patient engagement, population health, quality improvement

webinar

Transparency, Not Surprise: Empower Patients in Cost Conversations

March 6, 2019 || Staff

In the fourth installment of the Cost of Care Conversations webinar series, learn how to empower and guide patients to talk about health care costs.

patient care, patient engagement

webinar

Transparency, Not Surprise: Provider Tools for Cost Conversations

March 6, 2019 || Staff

In the third installment of the Cost of Care Conversations webinar series, gain practical skills for training providers to discuss the cost of care with vulnerable patients.

patient care, patient engagement

quality

Virtual Reality Comforts Cancer Patients at Christiana Care

Jan. 31, 2019 || Emily Schweich

Christiana Care Health System, in Wilmington, Del., helps patients and their loved ones cope during chemotherapy through visits to virtual destinations.

cancer care, christiana care health system, patient engagement, patient centered care models

Essential Insights

Innovation and Adaptation: 3 Key Insights from VITAL2018

Aug. 8, 2018 || Kimberly Green

Front-line staff engagement, patient empowerment, and collaboration were key themes in our VITAL2018 sessions focused on innovation and adaptation.

bmc, erie county medical center, innovation, mihs, nyc health plus hospitals, opioids, patient engagement, vital conference

Research Project to Give Hospitals Tools for Building Patient Trust

Aug. 6, 2018 || Staff

With support from the Robert Wood Johnson Foundation, Essential Hospitals Institute will research best practices for building patient trust in hospitals that fill a safety-net role.

association news, patient engagement, population health

Essential Insights

Essential Hospitals “Help Healers Heal” From Adverse Patient Events

May 25, 2018 || Emily Schweich

Helping Healers Heal promotes peer support in the face of adverse patient events among health care providers at essential hospitals.

harbor ucla medical center, lacusc medical center, mental health, nyc health plus hospitals, olive view ucla medical center, patient engagement, quality improvement, university of missouri health care

quality

Horsin’ Around At Erie County Medical Center

Oct. 13, 2017 || Emily Schweich

The Buffalo, N.Y., hospital took a creative approach to animal-assisted therapy by inviting two Shetland ponies, Quinton and Lilly, to visit patients.

alternative therapy, erie county medical center, patient engagement

policy

CMS Innovation Center Releases New Patient Engagement Models

Dec. 9, 2016 || Michelle Rosenfeld

The two new Beneficiary Engagement and Incentives models test different shared decision-making approaches designed to increase patient engagement.

innovation, patient engagement

policy

CMS Announces New Primary Care Medical Home Model

April 20, 2016 || Matthew Buechner

The Comprehensive Primary Care Plus model will encourage primary care practices to transform care delivery, including by increasing care management and coordination.

care coordination, health care access, health it, medical homes, medicare, patient engagement, primary care, us population health

quality

AHRQ to Survey Health Literacy Improvement Work

April 14, 2016 || Michelle Rosenfeld

Agency aims to find quality improvement measures to assess organization health literacy. Will interview organizations that have worked to improve patient health knowledge, health care system navigation, and condition self-management.

agency for healthcare research and quality ahrq, patient engagement

quality

Report Identifies Best Practices for Hospital Quality

April 13, 2016 || Matthew Buechner

Hospitals that perform well in quality programs—despite serving high levels of vulnerable patients—invest in health equity, data, collaborative partnerships, patient engagement, and more.

care coordination, community health needs assessment, equity, patient engagement, quality improvement, quality measurement, socioeconomic status

quality

HHS Releases National Chronic Pain Strategy

March 22, 2016 || Matthew Buechner

Department calls for interagency approach that employs alternative payment models and better communication between patients and providers.

care coordination, hhs, medicare, patient engagement, patient centered care models, payment

quality

Article Reviews Progress 15 Years after ‘To Err is Human’

Dec. 23, 2015 || Maryellen Guinan

New journal article notes challenges remain since IOM published report, but also points out progress, including reducing CLABSI rates nationwide.

clabsi, patient engagement, patient safety, patient safety goals

Essential Insights

Digital Health, Primary Care: The Future of Patient Empowerment

July 24, 2015 || Sandy Laycox, MFA

Bay Area medical school students are flocking to the tech industry to change patient care. A former Bay Area hospitalist also uses technology, and common sense, to rethink primary care.

health care information technology, patient engagement, primary care, ucsf

quality

New AHRQ Tool Fosters Patient-Provider Shared Decision Making

May 18, 2015 || Matthew Buechner

AHRQ offers an online toolkit, including accredited webinars and in-person workshops, to help clinicians implement its five-step SHARED approach to working with patients to make ideal care decisions.

patient engagement, patient centered care models

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patient engagement Articles

Imagining Better Health Care … and Better Patient Satisfaction

HHS Spanish Language App Helps Navigate Health Care

RWJF Case Studies Examine Strategies for Meaningful Patient Engagement

Patients Report High Trust of Essential Hospitals

No Resources? No Problem: Strategies to Improve Patient Experience

Minigrants Produce New Resources for Cost of Care Conversations

Using Evidence to Bolster a Person-Centered Culture at Essential Hospitals

Ohio State Seeks Input on New Patient Engagement Measure

Tools from the Source: Cost of Care Webinar Series

New Report Shows Benefit of Modernizing HCAHPS Patient Experience Survey

New Funding Opportunities: Partner with the Essential Hospitals Institute

Transparency, Not Surprise: Empower Patients in Cost Conversations

Transparency, Not Surprise: Provider Tools for Cost Conversations

Virtual Reality Comforts Cancer Patients at Christiana Care

Innovation and Adaptation: 3 Key Insights from VITAL2018

Research Project to Give Hospitals Tools for Building Patient Trust

Essential Hospitals “Help Healers Heal” From Adverse Patient Events

Horsin’ Around At Erie County Medical Center

CMS Innovation Center Releases New Patient Engagement Models

CMS Announces New Primary Care Medical Home Model

AHRQ to Survey Health Literacy Improvement Work

Report Identifies Best Practices for Hospital Quality

HHS Releases National Chronic Pain Strategy

Article Reviews Progress 15 Years after ‘To Err is Human’

Digital Health, Primary Care: The Future of Patient Empowerment

New AHRQ Tool Fosters Patient-Provider Shared Decision Making

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