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Essential Insights

Patients at essential hospitals face bigger challenges than their health, so it’s critical to support their care journey in a digestible, user-friendly way.

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policy

HHS released a Spanish version of QuestionBuilder, an app that helps patients and caregivers prepare for their in-person or telehealth appointments, along with a report on Latino patients' access to care.

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institute

The case studies detail three health care organizations' patient and family engagement strategies, resources required, and effects on the organizations.

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institute

Patient trust in health care providers is associated with positive outcomes, yet few studies have explored patient trust in hospitals, particularly those serving vulnerable populations. Essential Hospitals Institute is working to fill that knowledge gap.

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webinar

Learn how NYC Health + Hospitals used organizational values to improve service, and gain tools for improving patient experience metrics through data-driven decisions.

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Essential Insights

The tools include trainings and resources to help providers, patients, and health care organizations engage in cost of care conversations.

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institute

While essential hospitals recognize the value of patient-centered outcomes research and comparative effectiveness research, social risk factors and limited resources can impede the use and development of these tools.

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institute

Researchers at The Ohio State University invite clinicians to participate in an online survey about patients’ capacity to engage in health care.

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Essential Insights

Developed through research, these tools support respectful, productive conversations about health care costs that often take very little time.

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In the report, America's Essential Hospitals and other national hospital associations call for digitizing the HCAHPS patient satisfaction survey and capturing social determinants of health that affect survey scores.

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webinar

Learn how your hospital can partner with the Essential Hospitals Institute on new research projects to drive innovation in quality, safety, and care.

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webinar

In the fourth installment of the Cost of Care Conversations webinar series, learn how to empower and guide patients to talk about health care costs.

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webinar

In the third installment of the Cost of Care Conversations webinar series, gain practical skills for training providers to discuss the cost of care with vulnerable patients.

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quality

Christiana Care Health System, in Wilmington, Del., helps patients and their loved ones cope during chemotherapy through visits to virtual destinations.

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Essential Insights

Front-line staff engagement, patient empowerment, and collaboration were key themes in our VITAL2018 sessions focused on innovation and adaptation.

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With support from the Robert Wood Johnson Foundation, Essential Hospitals Institute will research best practices for building patient trust in hospitals that fill a safety-net role.

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quality

The Buffalo, N.Y., hospital took a creative approach to animal-assisted therapy by inviting two Shetland ponies, Quinton and Lilly, to visit patients.

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policy

The two new Beneficiary Engagement and Incentives models test different shared decision-making approaches designed to increase patient engagement.

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policy

The Comprehensive Primary Care Plus model will encourage primary care practices to transform care delivery, including by increasing care management and coordination.

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quality

Agency aims to find quality improvement measures to assess organization health literacy. Will interview organizations that have worked to improve patient health knowledge, health care system navigation, and condition self-management.

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quality

Hospitals that perform well in quality programs—despite serving high levels of vulnerable patients—invest in health equity, data, collaborative partnerships, patient engagement, and more.

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quality

Department calls for interagency approach that employs alternative payment models and better communication between patients and providers.

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quality

New journal article notes challenges remain since IOM published report, but also points out progress, including reducing CLABSI rates nationwide.

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Essential Insights

Bay Area medical school students are flocking to the tech industry to change patient care. A former Bay Area hospitalist also uses technology, and common sense, to rethink primary care.

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quality

AHRQ offers an online toolkit, including accredited webinars and in-person workshops, to help clinicians implement its five-step SHARED approach to working with patients to make ideal care decisions.

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