Christiana Care Health System, in Wilmington, Del., helps patients and their loved ones cope during chemotherapy through visits to virtual destinations.

The Buffalo, N.Y., hospital took a creative approach to animal-assisted therapy by inviting two Shetland ponies, Quinton and Lilly, to visit patients.

The Comprehensive Primary Care Plus model will encourage primary care practices to transform care delivery, including by increasing care management and coordination.

Agency aims to find quality improvement measures to assess organization health literacy. Will interview organizations that have worked to improve patient health knowledge, health care system navigation, and condition self-management.

Hospitals that perform well in quality programs—despite serving high levels of vulnerable patients—invest in health equity, data, collaborative partnerships, patient engagement, and more.

Department calls for interagency approach that employs alternative payment models and better communication between patients and providers.

New journal article notes challenges remain since IOM published report, but also points out progress, including reducing CLABSI rates nationwide.

AHRQ offers an online toolkit, including accredited webinars and in-person workshops, to help clinicians implement its five-step SHARED approach to working with patients to make ideal care decisions.