Social media is a two-way street, and essential hospitals understand the value of social platforms, such as Twitter, to monitor and respond to patient feedback and use those interactions to improve care and the care experience.
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The release marks the first time CMS has provided MA beneficiary experience data stratified by race and ethnicity.
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Now-voluntary OAS CAHPS will measure patient experience of care in Medicare-certified hospital outpatient departments and ASCs. The first public reporting of data is not expected until 2018.
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