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CMS Launches Voluntary Outpatient Patient Experience Survey

The Centers for Medicare & Medicaid Services (CMS) is inviting Medicare-certified hospitals and free-standing ambulatory surgery centers (ASCs) to participate in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) survey.

The OAS CAHPS, currently in its voluntary implementation phase, is designed to measure patient experience of care in Medicare-certified hospital outpatient departments and ASCs. CMS will publicly report on its website results from the OAS CAHPS survey after collecting four consecutive quarters. However, CMS does not expect to include the first two quarters of data in public reports. Because the first publicly reported data will represent surveys from patients in sample months July 2016 through May 2017, publicly reported data would not appear online until 2018, at the earliest.

Contact Director of Policy Erin O’Malley at eomalley@essentialhospitals.org or 202.585.0127 with questions.

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About the Author

Matt Buechner is the policy and advocacy associate for America's Essential Hospitals.

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