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AHRQ Guide to Patient and Family Engagement

The Agency for Healthcare Research and Quality recently released a new resource that aims to help hospitals boost patient and family engagement in care.

The Guide to Patient and Family Engagement in Hospital Safety and Quality outlines four evidence-based strategies that hospitals can reference when implementing patient- and family-centered care practices:

  1. Be advisors. How hospitals can recruit and train patients and family members to serve as advisors and train clinicians and hospital staff to work effectively with them.
  2. Promote better communication at the bedside to improve quality. How patients and families can interact with the health care team, understand the different roles that team members play, and see the importance of being partners with clinicians.
  3. Participate in bedside shift reports. Teaching patients and families what a bedside shift report is, how they can contribute to it, and how nurses can support those contributions.
  4. Prepare to leave the hospital. Different approaches clinicians can use to plan and keep track of the tasks that need to be done before a patient is discharged from the hospital.

Each strategy includes patient and family educational resources, training materials for hospital staff, and examples highlighting how each strategy has been implemented.


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