Skip to Main Content
Don't have an account? Create Account

Recommendations to Modernize HCAHPS Survey

America’s Essential Hospitals and other national hospital associations have released a report on modernizing the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey.

The report is based on interviews with hospital patient experience leaders. Among the findings, patient experience leaders:

  • called for digitizing and shortening the survey;
  • emphasized the importance of using appropriate literacy levels to make sure hospitals ask the right questions to evaluate patient experience; and
  • said the survey should account for the impact of social determinants of health on outcomes.

America’s Essential Hospitals issued a press release on the report.

Contact Senior Director of Policy Erin O’Malley at eomalley@essentialhospitals.org or 202.585.0127 with additional questions.

Share

About the Author

Rachel Schwartz is a policy associate at America's Essential Hospitals.

Previous Next
Close
Test Caption
Test Description goes like this