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CMS to Conduct Nationwide Survey of Medicaid Enrollees

The Centers for Medicare & Medicaid Services (CMS) announced a nationwide survey of adult Medicaid enrollees. The survey will be launched this fall and is based on a modified version of the Adult Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicaid 5.0H questionnaire. Topics in the current version of the CAHPS Medicaid 5.0H questionnaire include the following:

  • access to needed care and timeliness of care
  • provider communication
  • customer service
  • shared decision making
  • health promotion and education
  • coordination of care
  • access to needed information
  • ease of filling out forms
  • health care, provider, and plan ratings
  • effectiveness of care measures

An information bulletin released June 6 provides next steps for states, including participation in upcoming webinars, in preparation for survey implementation. Results from the survey will identify state-specific and nationwide measures of health care access, barriers to care, satisfaction with providers, and patient experiences with Medicaid managed care and fee-for-service providers.

The survey is being administered by the Center for Medicaid & CHIP Services at CMS, its contractor, NORC at the University of Chicago, and a CAHPS certified vendor, Thoroughbred Research Group. Please contact Xiaoyi Huang, JD, director of policy, at or 202.585.0127 with questions.


About the Author

Matt Buechner is the policy and advocacy associate for America's Essential Hospitals.

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