The Centers for Medicare & Medicaid Services issued additional guidance for organizations applying to become certified application counselor (CAC) organizations in federally facilitated health insurance marketplaces (exchanges). While the guidance specifically focuses on CAC organizations in federally facilitated marketplaces, all marketplaces must have and train CAC organizations. CAC organizations help people understand, apply for, and enroll in health coverage through the marketplaces. Eligible organizations include hospitals, community health centers, or other providers, and nonfederal governmental or nonprofit social service agencies.
The guidance, issued as common questions and answers, provides additional information about how organizations should apply to become CAC organizations. It also clarifies that CAC training will consist of a free, five-hour, web-based course that can be completed at any time. The course will cover the health insurance plans sold through the marketplaces, the subsidies available to help people purchase health insurance through the marketplaces, basic concepts about health insurance and the marketplaces, and privacy and security standards for handling and safeguarding consumers’ personally identifiable information.