This week, I – and the rest of the NAPH Safety Network team – attended a hospital engagement network meeting hosted by the federal Centers for Medicare & Medicaid Services’ Partnership for Patients. The meeting offered several sessions on hospital improvement strategies and innovative approaches to tackling the 10 conditions targeted by the national initiative.

But perhaps the most innovative aspect of the meeting was that all of the sessions were virtual – the first time a federal agency attempted to administer a meeting this way.

I personally had the opportunity to sit in on webinar presentations about patient and family engagement, an essential part to any improvement work. Hearing patients’ stories – and the discussions around them – reiterated the significance of the Partnership for Patients work and the importance of empowering patients to have a voice in the improvement process.

After interviewing the NAPH Safety Network team, some of their key takeaways from other sessions included:

      1. Peer-to-peer learning is an invaluable tool: Many hospitals have discovered best practices for improving quality that other facilities can learn from.

2. Data drives: Presenting data in effective ways – such as providing raw numbers of in-hospital harm instead of rates – can galvanize change efforts.

3. An innovative approach to medical liability: The University of Illinois-Chicago’s Seven Pillars program – a detailed process for responding to patient safety events – has helped the organization transform its safety culture.

A big thanks to the Partnership for Patients for hosting such an educational and innovative event. We look forward to incorporating what we learned into our improvement work as we roll it out in our member hospitals across the coming months.