Listening to feedback and critical insights from patients, caregivers, and families is an important way for health care organizations to learn from their communities, improve patient experience, and provide high-quality care. However, health care providers often lack the internal resources or expertise to ensure that patient voices are meaningful and influential throughout the organization.
To help health care organizations build meaningful consumer engagement, the Center for Consumer Engagement in Health Innovation and Health Care Transformation Task Force, with support from the Robert Wood Johnson Foundation, studied three organizations that successfully embedded patient and family engagement into their work: Children’s Mercy Kansas City; Hudson River Health Care; and Trinity Health.
These case studies examine:
- the engagement structures each organization employs;
- the resources, including staff, time, and dollars, required for organizations to apply and sustain their engagement structures; and
- the engagement strategy’s effect on the organizations, along with the people and communities they serve.
The detailed case studies and findings report are helpful resources for hospitals looking to adopt similar strategies and meaningfully engage with patients and families.