Cost of Care Conversations: Organizational Tools
Organizational decision-makers can consider systematic improvements to their institution’s approach to cost conversations.
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Cost of Care Conversation Resources
Right Question, Wrong Person: A Toolkit to Facilitate Cost-of-Care Questions in Health Systems
This toolkit was created to assist health systems in: supporting healthcare personnel in recognizing opportunities for cost conversations; responding to cost questions; and/or redirecting and referring cost questions to the appropriate health system personnel. The toolkit was produced by the American Board of Internal Medicine Foundation Choosing Wisely Initiative (Kelly Rand, MA, CPH), Health Engagements Strategies (Beccah Rothschild, MPA), and Susan Perez, PhD, MPH.
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Organizational Tools for Cost of Care Conversations
This webinar includes a presentation on a policy statement and procedure for effective cost of care conversations and how a Consumers Union survey can help hospital leadership ask providers about cost of care practices, actions, and conversations with patients.
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Workflow Requirements for Cost-of-Care Conversations in Outpatient Settings Providing Oncology or Primary Care: A Qualitative, Human-Centered Design Study
This qualitative, human-centered design study sought to understand and improve clinical workflows related to cost-of-care conversations.
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Using Public Cost Information During Low Back Pain Visits: A Qualitative Study
This resource evaluates tools to facilitate the use of publicly available cost information during clinical visits for low back pain (LBP).
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Policy Statement and Procedure for Effective Cost of Care Conversations
This template policy statement (in English and Spanish) from Migrant Clinicians Network outlines procedures for implementing and monitoring effective cost-of-care conversations in the practice setting.
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Adult Clinical Workflow Diagram: Low Back Pain
This step-by-step workflow diagram from the University of Southern Maine helps staff and providers incorporate cost conversations about low back pain treatment into an applicable patient visit.
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Integrating Cost of Medications Convos News (Vol. 1. Issue 1-4)
These four University of Rochester newsletters highlight important information and results from their cost of medication conversations study team.
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Cost of Care Survey
This survey from Consumers Union can be used to ask providers about cost-of-care practices, actions, and conversations they have with patients.
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How To Welcome Cost-of-Care Conversations in Your Practice
This Practice Brief from Avalere provides you with concrete suggestions for how to welcome cost-of-care (CoC) conversations in your practice and “ready to use” examples to do so.
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How To Integrate Cost-of-Care Conversations into Workflow
This Practice Brief from Avalere provides you with key considerations for constructing workflow modifications to support cost-of-care (CoC) conversations in your organization.
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