Members joined us for the third installment of our four-part webinar series that showcases hospitals that move innovative ideas into action to enhance the patient experience.
We learned how Grady Health System employed a variety of strategies to improve employee engagement and boost leadership accountability. The hospital’s efforts increased patient perceptions of nurse communication from the 1st to the 97th percentile on the HCAHPS survey.
For questions, please contact Darlene Shenier at dshenier@essentialhospitals.org.
Webinar Recording
https://youtu.be/JcnfGsz3q-w?list=PLC3uOjwmHMrzs7QVIdlbmcyvV61yQG2rT